Aging Services

Ombudsman Program

Become an Ombudsman Volunteer!

Program Description Make a difference - volunteer as an Ombudsman now!

The Salt Lake County Ombudsman Program provides help to adults, 60 years of age or older, who are living in long term care; such as nursing homes and assisted living facilities. Ombudsmen investigate reports of alleged inadequacy of care, violations of rights, abuse and neglect or exploitation of elderly residents. Volunteers advocate correcting problems individually and on a systemic level through mediation, education and collaboration with other state agencies responsible for enforcement.

Volunteer Opportuntities

Non-Certified Ombudsman Non-certified Ombudsman visit with elderly residents and report any possible complaints.

Requirements:

Complete extensive screening process
Complete 16 hours of training in addition to 4 hours of hands-on training
Excellent communication skills and enjoy working with seniors
No conflicts of interest – i.e. you can’t work in nursing homes and volunteer

Commitment:

4 month minimum commitment
Average 2 hours a week after completing training
Complete paperwork in a timely manner and report to staff weekly

Certified Ombudsman After first serving as a non-certified Ombudsman, a certified Ombudsman is authorized to investigate complaints and implement resolutions.

Requirements:

Complete extensive screening process
Complete 40 hours of State Certification Training, including classroom and on-the-job training
Excellent communication skills and enjoy working with seniors
No conflicts of interest

Commitment:

One year minimum commitment
A minimum of 4 hours a week after completing training
Complete 24 hours on-going training annually to keep certification
Complete paperwork in a timely manner and report to staff weekly

Contact Person

Volunteer Coordinator:	Gary Layton
Telephone:	385.468.3216
Email:	Gary Layton
Address:	Salt Lake County Aging Services Ombudsman Volunteer Program 2001 S State St STE S1500 Salt Lake City, Utah 84114-4575